FAQS

Does My GUNAI E-Bike Come Pre-Assembled?

Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel or you can scan the QR code on the product page to watch the video.

How old do I need to be to ride a GUNAI E-Bike?

GUNAI recommends that only riders aged 14 and above ride on our electric bikes. Be sure to check your local state e-bike laws to guarantee the age limit for e-bike riding.

Is the display waterproof?

No, the display is not waterproof.Drizzle will not enter the screen, but if you ride in heavy rain, water will seep into the screen and cause a short circuit on the circuit board.

Can I ride GUNAI E-bike in the rain?

Most of the e-bike can withstand moderate moisture. Weather like drizzle should not cause problems. However, we don’t recommend riding e-bike in a downpour, as this may cause the battery shorted out. In wet weather, please clean the bike after each ride to keep the bike dry if possible.We strongly recommend keeping it indoors during rains or severe weather conditions.

How to maintain the battery?

Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.
It would be great if you can top the battery up after each ride.
Please keep your battery charging port away from any metal objects.

For more information about the battery, please check the battery section in the manual.

How Long Should It Take to Fully Recharge the E-Bike’s Battery?
You should expect it to take anywhere between 6 to 9 hours for a full battery charge. Please note that there are varying times due to the internal battery balancing systems and can influence the duration of charging.

Can I purchase an extra battery?

Yes, you can buy an extra battery from our website.Here is link.

Can I ride my E-bike with a Passenger?

GUNAI does not recommend riding with more than one adult on the bike at a time. This ensures safer riding conditions as well as increased maneuverability and control for the rider.

What should I do if there is a quality issue with the bike?

For more detailed information, please refer to the warranty policy on our website https://www.gunai-ebikes.com/.

Can throttle and G-PAS be used together?

G-PAS and throttle are both independent functions. You can only use one of them at the same time.But these two modes can be used in conjunction with each other.

If you encounter an uphill section during riding, you can switch from throttle to PAS riding.Different riding modes are used according to different road sections, which is also one of the pleasures of riding GUNAI electric bike.

Can I Call You for Customer Service?

We currently do not provide a customer service number, but we would be willing to reply the most of your questions via email.

How long will shipping take?

In general, for models that are in stock in European warehouses, the shipping time is 3-8 working days.
If the model you purchased is on the way from China to the European warehouse, we will inform you of the actual situation and waiting time via email.

But please remember that we rely on third-party couriers, so the delivery date/time is not within our control.

If there are any other questions, please feel free to contact us. we will try our best to ensure your satisfaction with our services:service@gunai-ebikes.com.